About a month ago, our stove stopped working right. We called the site manager, and a week later the Sears man was scheduled to come out. We are at work and school all day, so we gave our manager permission to let him in. That day, we get a call from the manager, "I was just wondering if the Sears man ever made it out to fix your stove. Let me know what's going on".
Me: "Uh,we aren't home. You said you would be there to let him in."
Site manager: "I did?"
Me: "Yes."
Site manager: "Oh, umm, well, I was just calling to see if you were home because I haven't seen him yet". (nice cover up)
Me: "No we aren't home. You are letting him in".
Site manager: "Alright".
So eventually he comes and decides that he needs to order a part to fix it. The part wouldn't be in for another week (a Tuesday) and nobody can come out till the Saturday after to fix it. Ugh!
So I called the site manager agian on Thursday to make sure the Sears man was still coming out.
Site manager: "Oh, he said he was coming out on Saturday?"
Me: "That is what you said. I'm just calling to find out when he is supposed to be here."
Site manager: "I said that?"
Me: "Yes."
(Sound a little familiar...)
Site manager: "Oh, umm, well, yes he is coming out. Are you going to be home to let him in? If not, I will be able to."
Me: "Yes we will be here. Do you know what time he will be out?"
S.M.: "No."
Well, I stayed home all day today. He didn't come and he didn't come. Finally, I called the site manager. No answer. I called her cell phone. No answer. We needed to go grocery shopping so I was seeing if she would be here for the last 2 hours of waiting. Still, no answer. Finally we got a hold of her and she is in a wedding. A wedding!!! What happened to "I will be able to "!?!
Finally he comes. He waltzes right in to the kitchen, looks around, and asks where the part is. The part. I thought the Sears man would be bringing the part.
Sears man: "The part gets shipped to the customer's home."
We didn't get a part!
So he calls the site manager. No answer. He then goes back out to find out where the part got delivered. It didn't get delivered. Nobody told UPS which apartment number to deliver it to!
So, we wait. Again. The part should be in my hands on Tuesday and Sears should be out either Wednesday or Thursday if the site manager doesn't mess it up. So now I am still with out an oven!
Grrrrrrrr!
Then our windshield got a huge crack in it. We called our insurance and they arranged for a company to come out to where ever our car was to fix it. It took 3 times of them coming out before it got fixed. The first attempt: the windshield company came out expecting and able to just fix the crack, not replace the windshield like our insurance had told them. Second attempt: We had to leave the car unlocked and pay them $100 dollars right then. Nobody told us that! The car was locked and we weren't there. Third attempt: Ashton just skipped class to be there and nothing went wrong.
All I can say is that when something goes wrong, I want to be the one to fix it. I hate leaving it up to somebody else. It is always a mess!
